Shipping policy
Where we ship
We ship from Spain to Spain and all other EU countries.
Shipping costs
- Spain: pickup point €2.90 · home delivery €4.90
- Rest of the EU: pickup point €4.90 · home delivery €6.90
- Free shipping on orders of €60 or more (The Duo gets you there).
The final cost is always shown at checkout before you pay. Prices include VAT.
When your order ships
Pre-orders (drop 01) ship by mid-January 2027. After launch, orders leave within 1–2 working days. Usual transit times: 1–3 working days in Spain and 2–7 working days in the rest of the EU.
We email you the tracking number as soon as your parcel leaves.
Damaged or missing parcels
If your order arrives damaged, write to info@yuzuculture.com within 7 days with your order number and photos, and we will send a replacement or a refund.

